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John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
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I am the mother of Renee' Pickett she Died of cancer on

Customer Question

My name is***** am the mother of Renee' Pickett she Died of cancer on 2/17/2016 her birthdate was 12/17/1970 we have been unable to find her password ***** book so I would like to take her kindle I can use it but am having a hard time figuring out the Kinde Fire she bought me. Can you please transfer this account to me so I can use it and transfer a password ***** know?Thank you Charleen Pickett***@******.***
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Viet - Tech replied 1 year ago.

Hi,

I'm sorry about the issue. What kind of password ***** ***** asking for on the kindle fire?

What happens if you use your own email address?

Are you able to go to menu / settings on the kindle fire?

Please reply at the box below. Thank you.

Expert:  Viet - Tech replied 1 year ago.

Please answer my previous questions, and please do the following steps:

  1. Tap the Quick Settings (gear) icon at the top, and then tap on option More.
    ; Or swipe down from the top of the screen to open Quick Settings menu, and then tap option More or option Settings.
  2. Tap option Device.
  3. If needed, tap on option About or option System Updates.
  4. Then tell me your kindle OS / version number and serial number there.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Expert:  Viet - Tech replied 1 year ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.