How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 32166
Experience:  Over 20 years fixing Electronically devices
32989067
Type Your Consumer Electronics Question Here...
Richard is online now
A new question is answered every 9 seconds

Can't get remote to pair

Customer Question

Can't get remote to pair
Submitted: 10 months ago.
Category: Consumer Electronics
Expert:  Aric replied 10 months ago.

Hello, What remote is it you're looking to pair? Please reply with the Brand and Model.

Customer: replied 10 months ago.
JVC DM85UXR
stock remote - Just get pairing failed
Customer: replied 10 months ago.
I can call if you like
Expert:  Aric replied 10 months ago.

Okay, offhand your remote control shows that it has an IR emitter- which means it's Infra-Red based. Pairing occurs with BlueTooth devices. So are you saying the original remote won't work, or please elaborate?

Customer: replied 10 months ago.
original remote won't work,
IR is working
Expert:  Aric replied 10 months ago.

My bad I see that the remote is both IR-based and BueTooth.

Expert:  Aric replied 10 months ago.

Okay was the remote working before and then stopped, or is this the first time setup of the TV?

Customer: replied 10 months ago.
Upon startup it takes you to the setup screen, Can't get past it
Customer: replied 10 months ago.
Tried reseting tv
Customer: replied 10 months ago.
unplug TV then hold its power button in for about 30 seconds
Customer: replied 10 months ago.
really Aric, I tried this so I didn't have to wait 24 hrs
Customer: replied 10 months ago.
first time setup
Expert:  Richard replied 10 months ago.

Hi there and welcome

To be sure, can you replace the batteries in the remote and then try to pair it

tell me if it then works please.

Customer: replied 10 months ago.
Richard, the batteries are fine and I have checked that the IR is working well
Customer: replied 10 months ago.
There must be a way to get around the start up screen. I am sure it requires a trick of some sort
Customer: replied 10 months ago.
Don't really care about the stock remote as we will likely not use it anyway
Expert:  Richard replied 10 months ago.

ok, on the remote hold the Dash and return buttons for 3 seconds.

Does this pair it?

Customer: replied 10 months ago.
Richard, I don't want to be short here, but the answers I am getting so far are not even close to what I need. I am a fairly smart guy and all the basic stuff has been tried. I need someone who knows how to get past this start up screen somehow. If you are unable to help me here please don't take this personal. But the responses I have gotten here so far seem to be assuming your dealing with a dumbass
Expert:  Richard replied 10 months ago.

No problem, I will opt out of working with you further.

All the best.