Hello, What remote is it you're looking to pair? Please reply with the Brand and Model.
Okay, offhand your remote control shows that it has an IR emitter- which means it's Infra-Red based. Pairing occurs with BlueTooth devices. So are you saying the original remote won't work, or please elaborate?
My bad I see that the remote is both IR-based and BueTooth.
Okay was the remote working before and then stopped, or is this the first time setup of the TV?
Hi there and welcome
To be sure, can you replace the batteries in the remote and then try to pair it
tell me if it then works please.
ok, on the remote hold the Dash and return buttons for 3 seconds.
Does this pair it?
No problem, I will opt out of working with you further.
All the best.