Hello, and sorry you're having problems.
The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 30 full seconds, then release and wait a full minute for it to reboot.
Do not press anything else during that minute. If this does not cure the issue, oftentimes the reset procedure needs to be repeated several times for it to force a reboot.
If you're still running into problems, then try plugging the Kindle into the charger for 15 minutes, then eject it and try the reboot a couple of more times.
Feel free to reply back if you need more help, or want to reply back with more details. It does not cost you anything more to reply back once you've rated. Please do rate me positively (at least 3 STARS) and I will continue with you until this is sorted. The positive rating ensures I am credited for my work.
Do you need further assistance with this?
Thanks for the reply, and if you're having the same problem can you please tell me which model Kindle you have and also how long you've owned it for?
Thanks for the reply. For this problem, turn on the Wi Fi on the Kindle and then perform a "Sync".
Sorry, but you're reply is cut off- can you please repost?
Let me try again. Shut OFF the WiFi on the Kindle- then turn it BACK ON. Then 'SYNC" the Kindle. Let me know what happens.
Hi there Connie and welcome
Different expert here. Do you still need assistance with this?
Please let me know.