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Ask Richard Your Own Question
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 35377
Experience:  Over 20 years fixing Electronically devices
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I am not able to delete old messages.

Customer Question

I am not able to delete old messages.
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me please the make and model of the device you are trying to delete message from?

Thank you

Customer: replied 1 year ago.
uniden cordless phone BQ81021977
Customer: replied 1 year ago.
uniden cordless phone BQ 81021977
Expert:  Richard replied 1 year ago.

Thanks

While playing the message press the circle with the line through it key, above the number for the number of messages and this deletes it

Let me know how you go please.

Expert:  Richard replied 1 year ago.

Your payment failed for the phone call, but you can do the instructions I gave in order to do this.

Let me know how you go please

Customer: replied 1 year ago.
It did not work.
Expert:  Greg A. replied 1 year ago.

Hi,

Different expert here. I have been following your conversation with Richard.

I noticed that the model number you sent looks more like a "serial number". Also, MOST Uniden model number start with a letter or two, and then are followed by a 4-digit number.

These models can usually be found printed on a label on the back or bottom of the MAIN BASE UNIT or inside the battery compartment of each handset.

So may I ask if you can look for and send back a different Model Number?

May I also ask:

1) The AGE of this system & WHEN this issue first began?

2) What phone service provider (phone company) you have for this phone system?

Thanks

Expert:  Greg A. replied 1 year ago.

Hi again,

As examples, I have attached a couple of pictures of Main Base Units - where you can see the model numbers appearing. One is an older system (the TRU model) while the other is newer (maybe 1-2 years old).

I can also send some photos of the handset battery compartment - if needed.

Expert:  Richard replied 1 year ago.

From this I was able to get the Model number Greg and it is via the instructions I gave.

Expert:  Richard replied 1 year ago.

Did you locate the button on the phone?

Expert:  Richard replied 1 year ago.

Please let me know

Customer: replied 1 year ago.
the model is D1680, it is about 3 years old and comcast provides services.
Expert:  Richard replied 1 year ago.

yes, the instructions do apply that I gave, what happened when you did my instructions?

Customer: replied 1 year ago.
nothing
Expert:  Richard replied 1 year ago.

You need to be pressing it while playing the message from the base. This is the exact steps you did?

Expert:  Richard replied 1 year ago.

IS the phone functioning at all with calling?

Customer: replied 1 year ago.
no tit is not.
Expert:  Richard replied 1 year ago.

ok, if the phone is not calling at all and it will not delete a message then remove the batteries to the handset and remove the power to the base.

Wait 15 minutes.

Connect the power to the base and handset and tell me if it then functions please