I'm sorry about the issue. Is there any error or message when printing?
Does this issue occur when printing a Word document, or a web page, or a picture file, etc.? Or does it affect printing anything?
Are you currently able to make a copy from the printer's glass (not printing from the computer?
Is the printer connected to the computer with a USB cable?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,