Electronics Repair Questions? Ask an Electronics Technician
Hi there and welcome Christy
It looks like the firmware has crashed and the device will need to be reset. This will remove all data from it and return it to new, but this you cannot avoid sorry.
To do the reset, hold button to put in SLEEP; press button 5x very quickly; hold on 5th press until version appeared and screen went blank; release and press button quickly then hold until restart
It will be then as new, so set it up again like when you first received it and tell me how it now functions please.