Electronics Repair Questions? Ask an Electronics Technician
To which aspect ratio is the camera set?
When you "copy photos to make copies" are you talking about prints or just displaying them on a computer or TV screen?
What photo software are you using to display the original photo file from the camera?
To be totally honest, I have never seen this issue, so I have no suggestions. I will "opt out" in case someone else has a reasonable solution.
Can you take me a sample picture and share it with me so i can see what may be wrong with the picture. The picture must come directly of the camera without being processed in any computer software.