Hello & Welcome to Just Answer,
Sorry to hear of any issue you are having with your device/system.
To help you with this issue, may I ask:
1) Can you give me any more DETAIL about what is happening with this system/device?
2) The FULL Model Number of the system you are working with?
3) The AGE of the system?
4) WHEN this issue first began?
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)