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Russell H.
Russell H., Service Tech
Category: Consumer Electronics
Satisfied Customers: 9514
Experience:  8+ years of professional experience
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My safe opened yesterday,but it will not open today

Customer Question

my safe opened yesterday,but it will not open today
Submitted: 9 months ago.
Category: Consumer Electronics
Expert:  Russell H. replied 9 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

I think that is a biometric kind that registers a fingerprint. Did you try your fingerprint on it?

If the batteries give out, the fingerprint setting may be randomized and/or wrong and/or irrelevant to getting it open.

(Feel welcome to tell me how you tried to open it, though... and if it has an emergency key, I would recommend trying it.)

Expert:  Russell H. replied 9 months ago.

(Also: did it make the right beep and/or LED light reaction, when you entered the code, but then not open? it might be the lock mechanism is jammed, if it does react right but doesn't open.)