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Russell H.
Russell H., Service Tech
Category: Consumer Electronics
Satisfied Customers: 10149
Experience:  8+ years of professional experience
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The plug is loose on inside of machine. I would like to open

Customer Question

The plug is loose on inside of machine. I would like to open machine to get to it for repairs. I need information to do this.
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

First, before trying to do so, I would advise you to think back as to whether the machine might still be within its warranty term (for Brother, generally a year's time. Looking it up specifically, I find... that it is actually much longer than normal! sewing machines have long warranty periods.)

(It is a 25-year general warranty. Sometimes stated as

US Warranty 25 Years Head, 6 Years Electrical, 2 Years Parts, 2 Years Labor. So I would advise you not to open the case - which voids warranty coverage! - and if less than 6 years old, take it or send it to a Brother warranty authorized service center. Let me know your zip code, too, so that I can get you listings for such a service center.)

Customer: replied 1 year ago.
The machine was purchased ln April of 2010. My zip code is 79772. I have not found any one near me.
Expert:  Russell H. replied 1 year ago.

Still within the 6 year-from-purchase period, then, by 2 months or so. Good so far.

As for service locations near your zip code... what's listed is, in order of distance, the following:

PATCHES AND SCRAPS
2420 WEST ILLINOIS
MIDLAND, TX 79701

Distance: 107 miles
Phone:(###) ###-####/p>

A&A SEWING MACHINE CENTER
104 S LITTLE FLOWER
EL PASO, TX 79915

Distance: 169 miles
Phone:(###) ###-####br />

AMERICAN SEWING MACHINE COMPANY
2801 EAST YANDELL
EL PASO, TX 79903

Distance: 174 miles
Phone:(###) ###-####/p>

DARLENE'S SEWING ETC.*****br />LUBBOCK, TX 79413

Distance: 194 miles
Phone:(###) ###-####/p>

- these listings assume that your machine is an Innovis 900D. If it isn't, let me know and I will repeat the search.