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Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 24067
Experience:  Managing Director at Pollinate Group LLC
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Bose49be28 won't pair with my Itouch or iPad anymore. I've

Customer Question

bose49be28 won't pair with my Itouch or iPad anymore. I've used it for two months without an issue
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Can you please clarify which specific device you're using?

Customer: replied 1 year ago.
Bose 49be28
Expert:  Nathan replied 1 year ago.

That is not a valid model.

Is it a soundtouch?
A lifestyle theater system?

Customer: replied 1 year ago.
sound touch 416776
Customer: replied 1 year ago.
my touch sees it as Bose sound touch 49be28
Customer: replied 1 year ago.
my itouch
Expert:  Nathan replied 1 year ago.

Is it the soundtouch model 10 20 or 30?

Customer: replied 1 year ago.
are you there?
Expert:  Nathan replied 1 year ago.

Yes, I'm here, but please reply only once and give me a chance to respond back. When you send multiple replies you get lost in the queue.

I need to know specifically which model you have, what you are seeing on your phone is just a device id.

Expert:  Nathan replied 1 year ago.

What you'll need to do as your first step here is determine which model you have, then do the software update on it (via usb memory stick or usb cable from your computer if you have the 10 model): https://worldwide.bose.com/downloads/en/web/soundtouch_updates_usb/page.html

Customer: replied 1 year ago.
Sound Touch 10 wireless music system model 416776
Expert:  Nathan replied 1 year ago.
Great. Click the link above and the update file and instructions are there to update it.
Expert:  Nathan replied 1 year ago.

Were you able to complete the update?

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