Hello and sorry you're having problems. How long have you owned the Grace for and when did the problem occur?
The first thing you will want to do, is to go into the "Settings MENU" of the machine, and "Revert to Factory Defaults".
Reset to Factory Defaults Puts all the settings back to their defaults as they were when the unit left the factory. If you perform a factory reset on your radio you will lose all your presets and your wireless network connection. Please note that your radio’s serial number will still be registered with your Grace Digital internet radio account (assuming you already registered the radio). Any premium station passwords, my stuff stations and podcast that were saved on our web site will be saved and re-associate with your radio after you power back on, log onto your network.
Once you set the unit back up again, this should clear the issue you're having. If it does not, then unplug the system from power for 5 minutes, plug it back in and Revert To Factory Settings once more.
Let me know what happens please.
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