Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Can you give me a bit more detail, please?
Yes. I'm sorry I missed you last night, I'm in the US on a much different time zone.
It would help to know the make/model of the box, the remote, etc.
Does the sky box respond to any of its own onboard buttons (On the actual box) for power, channel, menu, etc)?If programmed to do so already, will the sky remote currently operate your tv (power, volume, mute)?
Did you still need help with this?