Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble, Wayne.
Do you see anything else on the printer display screen, or any specific error messages there?
I'm sorry I don't have better news for you, Wane. Your printer is giving a specific error pattern that indicates a specific underlying hardware fault. I cannot change the facts. I can only diagnose and explain the problem and give you practical advise for how to proceed, based on the information provided by you.
You have a 4 year old model printer that is well past its designed maximum service life by the manufacturer and has already exceeded any value that could be reasonably expected of it.
I am an independent technician and I've spent my personal time, unpaid, in an effort to assist with the question for which you solicited my services. This site works on the honor system, and to that end, I have prioritized working with you ahead of other paying customers.
Although you’ve already paid your fee to the site, I am only compensated for my efforts when customers such as yourself leave positive feedback for my work. Again I apologize there is not a better outcome here, though this is really beyond either of our control. I do hope you’ll consider leaving a 5 star rating for me, rather than “shoot the messenger”, so that I may get credit for my time spent in good faith to answer your question accurately.