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Md. Sadique
Md. Sadique, Engineer
Category: Consumer Electronics
Satisfied Customers: 3171
Experience:  Diploma in applied electronics and instrumentation with 7 yrs + hands on experience in Consumer Electronics equipments and Circuitry
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When anyone rings me on my mobile it now only gives them

Customer Question

When anyone rings me on my mobile it now only gives them Voicemail, how can I change that back to a normal situation
Submitted: 11 months ago.
Category: Consumer Electronics
Expert:  Md. Sadique replied 11 months ago.

Hello and thanks for your question.

Please dial ##002# from your phone.

Tell me what you see on the screen.

Customer: replied 11 months ago.
I can't answer as my phone last week suddenly changed over to usigna different language then English. I don't know what language it is and can't write it down as it uses different types of letters that do not feature on my mobile
Expert:  Md. Sadique replied 11 months ago.

Do you have any important data in your phone?

Customer: replied 11 months ago.
Not really, other than phone numbers of friends but I can get those back from them.
Expert:  Md. Sadique replied 11 months ago.

Let's go for factory reset.

Expert:  Md. Sadique replied 11 months ago.

Turn the phone off.
Then try powering ON the phone by pressing and holding down the 'Power', 'Volume Up' and 'Menu' buttons at the same time for about 10 seconds.
Then scroll down and select 'Wipe Data/Factory Reset'.
Select 'Yes - Delete All User Data'.
Select 'Reboot System Now'.

Customer: replied 11 months ago.
My usual service provider is Optus but the person I spoke to there could not help me because of the different language
Expert:  Md. Sadique replied 11 months ago.

No problem just follow my previous instructions to reset your phone to factory mode.

Customer: replied 11 months ago.
I do not wish to use the 'Call Me' option
Expert:  Md. Sadique replied 11 months ago.

Please follow the instructions below:

Turn the phone off.
Then try powering ON the phone by pressing and holding down the 'Power', 'Volume Up' and 'Menu' buttons at the same time for about 10 seconds.
Then scroll down and select 'Wipe Data/Factory Reset'.
Select 'Yes - Delete All User Data'.
Select 'Reboot System Now'.

Customer: replied 11 months ago.
I tried your suggestion but can't do it again because of the language problem. There is only one word that I can understand and that is 'soldu' which I belief means ''close'. I don't know if that is any use
Expert:  Md. Sadique replied 11 months ago.

When you pressed the 'Power', 'Volume Up' and 'Menu' buttons at the same time for about 10 seconds.

Were you able to get to the Recovery screen?

Customer: replied 11 months ago.
Is there an icon on the RECOVERY SCREEN? If not then I can't get there
Customer: replied 11 months ago.
I think I made a mistake. the word I mentioned was 'oldu' not 'soldu
Expert:  Md. Sadique replied 11 months ago.

I will give you video tutorial.

It will help you to reset your phone. Just follow the video and click where the video clicks.

Customer: replied 11 months ago.
waiting for the video tutorial
Expert:  Md. Sadique replied 11 months ago.

Please click this link to see the video: https://www.youtube.com/watch?v=ppkMcOGnAtw

Please follow the instructions in the video and tell me how it goes!

Customer: replied 11 months ago.
The video was interesting but the language problems remain
Customer: replied 11 months ago.
My main problem now is that I have run out of time for today/
Expert:  Md. Sadique replied 11 months ago.

There were two methods to try recovery in that video tutorial.

Did you try the second method?