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Akija. Bose acoustimas 10 series 2 sub gives no sound. All

Customer Question

Customer: Akija. Bose acoustimas 10 series 2 sub gives no sound. All hooked up speakers work. Pioneer receiver Sub:no, LFE 10Db, All speakers large.
JA: Thanks. Can you give me any more details about your issue?
Customer: as I said, the subwoofer has no sound while all 5 speakers attached to it do have sound.
JA: OK got it. Last thing — Electronics Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 10 months ago.
Category: Consumer Electronics
Expert:  Louie replied 10 months ago.

Hi Akija and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, bear with us; re-confirm and post back with the complete model number of the Pioneer.

And have you tried a RESET of the Pioneer.

Is this a first time/fresh install? ...or the combination of Pioneer + Bose Acoustimass 10 Series II been working together before and this 'no sub sound' just a recent issue?

Customer: replied 10 months ago.
First time setup. Pioneer vsx-1017TXVK. Did not try the reset of the pioneer, the manual does not provide info on how to perform reset.
Customer: replied 10 months ago.
Are you there?
Expert:  Louie replied 10 months ago.

Appreciate the additional information and for allowing me time to check the "...Pioneer vsx-1017TXVK..." specifications.

Customer: replied 10 months ago.
No more offers please. Let's take care of my issue.
Expert:  Louie replied 10 months ago.

Sorry but my participation is strictly limited to technical concerns.

All others including site offers would have to be coursed through Customer Support.

Expert:  Louie replied 10 months ago.

Consider a RESET. A reset is both a test and a try of a fix. As it implies, a reset would force the unit to revert back to factory defaults removing glitches and config errors but would include memories, presets and user preferences. After a reset, the initial setup would have to be performed. If have not been done and should you venture to try: please click HERE.

May have to be done a number of times.

This is very critical - a reset however would not be corrective of a hardware concern; but it would be confirmed. In some instances, it may even expose other issues.

Please post back results / observations of the above once tried.

Customer: replied 10 months ago.
ok, what did you figure out so far?
Expert:  Louie replied 10 months ago.

Have you tried the RESET?

Customer: replied 10 months ago.
Customer: replied 10 months ago.
Do I go into speaker setup now?
Expert:  Louie replied 10 months ago.

Yes please. And again ensure that the speakers are set to LARGE (SUB OFF)

Post back how things turned up and/or should additional information be needed.

Customer: replied 10 months ago.
done
Customer: replied 10 months ago.
I now hear weak sub sound! How can I increase it?
Expert:  Louie replied 10 months ago.

Can you please try increasing the BASS using the TONE button + MULTI JOG dial?

Customer: replied 10 months ago.
it says cannot select
Expert:  Louie replied 10 months ago.

If the Pioneer is in 'AUTO SURR' mode, then the TONE controls are bypassed. Have you tried THX, STANDARD, ADV. SURR others?

Can you also please try MIDNIGHT/LOUDNESS to select LOUDNESS?

Customer: replied 10 months ago.
Increased the bass to max, still the same weak bass.
Expert:  Louie replied 10 months ago.

...and the LOUDNESS control was engaged too?

Customer: replied 10 months ago.
no
Customer: replied 10 months ago.
I cannot find loudness control
Customer: replied 10 months ago.
Are you there Louie?
Expert:  Louie replied 10 months ago.

Sorry, power went out. Sluggish Internet on mobile.

How about MIDNIGHT?

Customer: replied 10 months ago.
It does not give me that option. Only Action or dolby II movie
Expert:  Louie replied 10 months ago.

Have you tried to press RECEIVER, then MIDNIGHT/LOUDNESS to select LOUDNESS ?

Customer: replied 10 months ago.
This chat started at 7:10. it is 8:15 now and all we accomplished is to get faint bass wher the strongest bass should be and no bass where weaker bass should be. Anything else you want to try before I ask for my money back?
Customer: replied 10 months ago.
midnight and loudness were already on
Expert:  Louie replied 10 months ago.

Perhaps another member would have an alternate approach to your concern as it would appear that the Acoustimass' performance is not to your expectation.

Good luck as the question would be re-opened. I would rather opt out.

Customer: replied 10 months ago.
I do not have time to make this an adventure. I want my money back.
Expert:  Louie replied 10 months ago.

As posted above; "...All others...would have to be coursed through Customer Support..." including refunds.