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Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 20409
Experience:  Managing Director at Pollinate Group LLC
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I have this sentrysafe I buy it time ago I when to mexico n

Customer Question

I have this sentrysafe I buy it long time ago I when to mexico for vacation n came back n lose my password ***** key
Submitted: 10 months ago.
Category: Consumer Electronics
Expert:  Nathan replied 10 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Carlos.

What you'll need to do is fill out a form, have it notarized (to prove ownership) then send it in (along with a check) to Sentry. They'll mail you back the original keys if applicable and/or the override code.

You can get the form here: https://www.sentrysafe.com/Content/pdfs/NotaryForm.pdf

There are instructions on it for sending the info in by mail, or you can pay the fee online and fax/email the form after it is notarized.

I'm sorry there is not a quicker resolution possible, this process is in place to ensure security, so that not just anyone could get a code or key to your safe.

Best regards,

Nathan

Expert:  Nathan replied 10 months ago.

If you have any other questions, just let me know. Otherwise, please rate my service; hopefully I have earned 5 Stars. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh

Thank you, ***** ***** a good day,

Nathan

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Customer: replied 10 months ago.
Where I find my seria n my model number
Expert:  Nathan replied 10 months ago.

It depends on the model. It should be etched on the back/bottom, in the documentation, or on the keypad/dial area.

If you ever registered the safe (with the post card you are supposed to send in when you buy it) then they will have the information on file already, and only need your name.