Hello, JoAnne and welcome!
What brand of safe do you have and what is the model number?
Does the safe also require a key to open, in conjunction with the code?
What does the display say, after you enter your code, if anything? Is the screen lit up or blank?
Thanks for all your additional information and please allow me some time to go through it and then send you my detailed answer.
Hi again, JoAnne and thanks for your very helpful reply.
By 'no screen', do you mean your safe is not electronic, but has a dial combination? If so, are you sure of the dialing sequence? Also, do you have a 3 or 4 number combination? Tell me how your turned the dial to enter your combination. Are you 100% sure about your combination? Do you have your owner's manual? Have you changed the combination since you got the safe?
The number you provided: "P00CD33400017" looks like a serial number, not a model number. Do you see the model number anywhere on the safe? It would be shorter and typically near the upper door hinge on a badge-shaped sticker or it could be under, on or near the handle. Is this a 'safe box,' without a handle?
Thanks again, for all your additional information; the more details I have to work with, the more precise I can make my answer.
Hi again, JoAnne and you're most welcome!
I'm glad you were able to force the safe open. I didn't realize it was an urgent matter and you needed your medication, as you hadn't mentioned that, but I'm glad all is now well!
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