I'm sorry about the issue. I'm an independent computer tech; I will help you with this.
Is the computer under warranty or not?
Is this a new computer? Or was it working fine previously?
Does it have windows xp, vista, or 7 or 8 or 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,