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John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
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How can I update equipment on my control 4 system? My dealer

Customer Question

How can I update equipment on my control 4 system?
My dealer is no longer in business & don't know my account #.
Submitted: 11 months ago.
Category: Consumer Electronics
Expert:  Nathan replied 11 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, John.

If you can let me know your zip code, I'll help you find the next closest dealer that can reprogram the system for you.

Customer: replied 11 months ago.
Is this something I can't do on my own?
Expert:  Nathan replied 11 months ago.

No, you cannot.

Control4 systems are entirely proprietary. The equipment can only be purchased and installed from an authorized dealer.

Control4 does not make any programming software available to the end user. You cannot change anything on it yourself, you will require a service call from a dealer to come out and reprogram the system for you.

Expert:  Nathan replied 11 months ago.

If you can let me know your zip code, I'll help you find the next closest dealer that can reprogram the system for you.

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