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Louie
Louie, Technician
Category: Consumer Electronics
Satisfied Customers: 11427
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My dvd will only play black and not colour

Customer Question

my dvd will only play black and white not colour
Submitted: 11 months ago.
Category: Consumer Electronics
Expert:  Louie replied 11 months ago.

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, bear with us; re-confirm and post back with the complete model numbers of the DVD player and the TV. Additionally, please describe how the DVD player is connected to the TV using what kind of cable(s).

Customer: replied 11 months ago.
Toshiba dvd Player
Toshiba tv
Customer: replied 11 months ago.
I have had no problems tillvthe other day and now it only plays in black and white
Expert:  Louie replied 11 months ago.

And the model numbers please? ...even if just for the DVD player?

Customer: replied 11 months ago.
Dvd player sd4000
Expert:  Louie replied 11 months ago.

Appreciate the additional information.

Have you tried pressing on the PROGRESSIVE button on the original remote control?

If not corrective, how is the DVD player connected to the TV please using what kind of cable(s)?

Customer: replied 11 months ago.
what is the progressive Button and I am using rocket cables
Expert:  Louie replied 11 months ago.

On the original remote, the PROGRESSIVE button would be at the very bottom.

How many cables please; 3 or 5

Customer: replied 11 months ago.
I have one cable going into mh surrpound soud and one going from the tv to the dvd
Expert:  Louie replied 11 months ago.

Were you able to locate/try the PROGRESSIVE button on the original remote control?

Can you please re-check of better yet, replace the cable connecting the DVD and the TV?

Customer: replied 11 months ago.
there is no prog button and I just exchanged cables and 2 is coming up on the dvd
Expert:  Louie replied 11 months ago.

Sorry; "...2 is coming up on the dvd..."

Customer: replied 11 months ago.
what is wrong
Expert:  Louie replied 11 months ago.

Please explain; "...2 is coming up on the dvd..."

Customer: replied 11 months ago.
on the dvd player the number 2 is coming up
Expert:  Louie replied 11 months ago.

2 may be indicative of a chapter number of the disc being played.

The original remote has a PROGRESSIVE button at the bottom. Are you using an original or a replacement/universal remote please?

Customer: replied 11 months ago.
I am using two remotes one is a Toshiba ct90302 and the one from my cable companyfor pay tv
Expert:  Louie replied 11 months ago.

To my understanding, the original remote for a Toshiba SD-4000 is an SE-R0213. The CT90302 agreeably does not have a PROGRESSIVE button.

Is everything in black & white including the MENU? ...or just the video when playing a disc only?

Customer: replied 11 months ago.
just when playing a disc
Expert:  Louie replied 11 months ago.

Are you able to RESET the player to factory defaults? SETUP / Default / Yes

Customer: replied 11 months ago.
The dvd player now says no on it
Expert:  Louie replied 11 months ago.

Are you able to use the arrow keys of the remote to change it to Yes and then press on the ENTER key?

Customer: replied 11 months ago.
thank you I need new batteries for my remotes and a new dvd player
Expert:  Louie replied 11 months ago.

I understand Andy.

Good luck and Happy New Year!