Hello, and sorry you're having problems. We are now connected on this website- which saves you money over having a Tech come to your home, and in many cases we can fix the problem you're having.
Can you please get me the Model Number of the unit you're referring to here?
Also, how long have you owned it for and when did the problem occur?
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I see you requested me personally, How can I help you?
Please reply and I will respond ASAP.
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How old is your Stereo?
Also may I have the make and full model # ***** your system?
And did it fail while in use, or was it this way when first turned one one day?
Also does it get a lot of use?