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Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 20345
Experience:  Managing Director at Pollinate Group LLC
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My kindle will not charge. It has been plugged in 12 hours.

Customer Question

My kindle will not charge. It has been plugged in for about 12 hours. I have 2 charge cords and have tried both. Iis an old one. Is there anyway to retrieve the books on it? I have 2 kindles. This one is probably 5 years old or more.
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Submitted: 11 months ago.
Category: Consumer Electronics
Expert:  Nathan replied 11 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Expert:  Nathan replied 11 months ago.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up, and let me know if the problem persists, we can then try some further steps.