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John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 226
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My CD will not play but the AM/FM works fine.
, The CD

Customer Question

Customer: my CD will not play but the AM/FM works fine.
JA: Thanks. Can you give me any more details about your issue?
Customer: The CD spinned one time then stopped altogether.
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Consumer Electronics Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: yes
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

What is the make/model of the device?

Expert:  Nathan replied 1 year ago.

I am awaiting a reply from you to be able to help you.

Customer: replied 1 year ago.
My device is a bose
Expert:  Nathan replied 1 year ago.

Having the specific model number (printed on a sticker on the back/bottom) would be most helpful.

Expert:  Nathan replied 1 year ago.

Is it giving you an error, like "no disc"?
Is the disc still "spinning up" when it tries to start playing (if you can see/hear it)?