Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What is the make/model of the device?
I am awaiting a reply from you to be able to help you.
Having the specific model number (printed on a sticker on the back/bottom) would be most helpful.
Is it giving you an error, like "no disc"?Is the disc still "spinning up" when it tries to start playing (if you can see/hear it)?