Hi there and welcome
As the first step I want to reset the remote.
To do this, Press and hold the Menu button (located above the Channel Up button) and the Off button together for 20 seconds. The remote screen will turn off, then turn on again displaying the image of a remote and a circular arrow. After a few seconds your remote will be restored to factory defaults
Then setup the remote like you did when you first received it and tell me if it now charges please.
Let me know the results please.
ok.. I am not sure the issue as you are replying to me now, but no problem, all the best.
For a refund, please contact customer service on***@******.***