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Greg A.
Greg A., Engineer
Category: Consumer Electronics
Satisfied Customers: 8094
Experience:  Engineer / Consultant
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Telephone model KX-TGE260 This phone is blockingn all

Customer Question

Telephone model KX-TGE260 This phone is blockingn all encoming calls and I have tried everything on page 46 of the instruction booklet
Submitted: 11 months ago.
Category: Consumer Electronics
Expert:  Greg A. replied 11 months ago.

Hello & Welcome to Just Answer,

Sorry to hear of the issue you are having with your phones.

To help you with this issue, may I ask:

1) What phone service provider (phone company) you have for this phone line?
2) If you have ANY other devices (phones, fax, alarm system, etc.) attached to this same phone line (not part of the MAIN system)?

3) Do ALL of the calls coming in a have valid Caller IDs showing?

4) Do you have a cell phone (or other outside line) you have used to place a TEST CALL to your Panasonic number, and if so, was that TEST CALL also blocked?

Thanks

Customer: replied 11 months ago.
Phone service: AT&T , no, yes, yes 1-***-***-****
Customer: replied 11 months ago.
I have answered your questions. Is this a hoist just to get $36.00?
Expert:  Greg A. replied 11 months ago.

Hi again,

OK - as another TEST, please DISCONNECT the phone cord from the Main Base Unit of your Panasonic system (and leave it disconnected), and place a NEW TEST CALL to your AT&T number.

The idea is to see if you at least get a few rings (in the calling phone) - to see if the Panasonic is blocking the calls, or something else.

And what we are doing is TESTING and TROUBLESHOOTING - to FIND and hopefully fix the issue.

Expert:  Greg A. replied 11 months ago.

Hi again,

I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.

Were you able to complete the TEST I mentioned - about disconnecting the Panasonic Main Base Unit and VERIFY that it was blocking the calls?

I look forward to any further questions or results that you may have.

Thanks, ***** *****
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