Hello & Welcome to Just Answer,
Sorry to hear of the issue you are having with your device.
To help you with this issue, may I ask:
1) The AGE of the device?
2) What is the age and condition of the BATTERY PACK?
3) WHAT "THREE-WIRE HARDNESS" are you using to connect to the device power?
Hi again and thanks for getting back to me.
Does that cable/harness have "tag" or any other label on it - with the Part number?
I only ask because what SHOULD have come in the original package is the following (in the line of cables).
- Automotive power cable (like this one - click for link).
- Motorcycle power cable (click here for link)
- USB cable (click here)
Now there IS an "accessory" cable for DATA transfer, and it has a Mini-B USB connector on one end, and loose wires on the other, but that is mainly used for "fleet management" (when connecting to data loggers or radios, that kind of thing). Could that be the "harness" you have (click here for link)?
Please let me know what you find for a tag or label.
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)