I'm sorry about the issue. Is it asking for your Amazon account password? If so, please reset your Amazon account password ***** the website below:
Note 1: If you did not have an Amazon account previously, then you can create an Amazon account at the website below:
Note 2: If the kindle is asking for a Wi-Fi/wireless password, please let me know.
Please reply at the box below to continue troubleshooting. Thank you.