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Greg A.
Greg A., Engineer
Category: Consumer Electronics
Satisfied Customers: 8518
Experience:  Engineer / Consultant
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I have a garmin nuvi 1300lm. most functions work ok but when

Customer Question

i have a garmin nuvi 1300lm. most functions work ok but when i hit the back arrow nothing happens. also the map function does not work showing me where I am
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Greg A. replied 1 year ago.

Hello & Welcome to Just Answer,

Sorry to hear of the issue you are having with your device.

To help you with this issue, may I ask:
1) WHEN was the device last used successfully?
2) The AGE of the device?
3) WHEN this issue first began?

Thanks

Customer: replied 1 year ago.
it was last used yesterday morning successfully. yesterday afternoon it started serching and the the map function disappeared and the back arrow function stopped working. The unit is approximately 1 year old. this started yesterday
Expert:  Greg A. replied 1 year ago.

Hi again,

Sorry for any delayed response - I got disconnected for a bit.

OK - the FIRST thing I would try to do is "re-calibrate" the touch screen. Hopefully that will take care of the back button issue, and then we can continue with the rest of the issue(s).

Here is a link to a video that shows how to do that.

Click here --> Video

The idea is to do the "press the dot" game, and ACCURATELY touch the very center of each dot - as they appear. You will note that the person doing this is using a pencil eraser, but a plastic stylus works well too.

Also, try to TEST ALL the buttons - similar to what is shown in the video.

Please let me know if that restores function to the BACK button, and then we can move on.

Thanks, ***** *****

Expert:  Greg A. replied 1 year ago.

Hi again,

I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.

I look forward to any further questions or results that you may have.

Thanks, ***** *****
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