I'm sorry about the issue. Does it also give you the (Backup) Password *****? If yes, can you try that?
How did you try to reset the phone?
Is it okay to reset the phone fresh, so you can reset it fresh, like brand-new?
Please reply at the box below. thank you.
Thank you. Please try the following fix to reset the phone:
Please reply at the box below to continue troubleshooting. Thank you.
Did you get any menu when trying the above steps? Please reply at the box below. Thank you.
Were you able to power off the phone? If yes, with the phone being powered off, can you press and hold at the same time the 3 buttons Volume Up, Home, and Power for about 15 seconds, then do you see any logo / menu? Please reply at the box below. Thank you.
Please click on the website below to watch the video instructions: