Hello and good afternoon,
Thank you for allowing me to assist you, my name is Joe and I will be happy to assist you with your concern today.
Check on the rim that the button (if equipped) on the underside is positioned on the correct side of the basket/can (if equipped, this is a safety switch to make sure it is only used on the can) short of this you would then need to test that safety switch and the object switch that senses when paper/object is inserted to find out which has failed, or if the device is less than 1 year old and or under any warranty then you would want to contact the manufacture or the store you purchased it from for possible repair/replacement.
Thank you!- Joe
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The switch I was referring to would be near impossible to test without taking the housing apart to expose the actual switch and test the electrical wiring.