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Russell H.
Russell H., Service Tech
Category: Consumer Electronics
Satisfied Customers: 9954
Experience:  8+ years of professional experience
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My name is ***** ***** my question is I have a 4.2.2 and

Customer Question

Customer: my name is ***** ***** my question is I have a SAM 4.2.2 and windows 10 and it says can not connect or query the database
JA: Thanks. Can you give me any more details about your issue?
Customer: that is all the sam is telling me
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Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Being unable to connect or query, for a piece of software-program like SAM 4.2.2, means that either the internet connection is down, or the communication of the software is blocked, or perhaps that a local database has become corrupted.

1. check your internet connection - open a web page or three to see if function is still there.

2. consider when your SAM 4.2.2 software last worked properly. Have there been any network changes since then? if so, one of them may have blocked the software from communicating.

3. consider whether you could back up your data to another device altogether, then uninstall SAM 4.2.2 and restart your computer, then perhaps reinstall SAM 4.2.2 afresh.