Hi there and welcome
To clarify Sally, what exactly happens when you try to use Amazon Prime on the Wii? What goes wrong?
Please let me know.
On the Wii hold down the power button for 60 seconds then release.
Then turn it on and tell me if you can then access the App
Let met know the results please.
how do you mean you did it with the Wii off? Your doing this as an app within the Wii right?
ok, force captioning on the TV can cause this.
Can you turn this off on your TV (tell me the make and model of your TV if your not sure how)
Then try the app
Let me know the results please.
Thats the make and model of the TV?
ok, I get nothing about this tv at all on any searches, its as though the make does not exist...
Can you go through all settings on the TV and look for Close Captions or Subtitling.
Tell me when you locate it please
ok, you should have a menu or settings button on the remote so you could use that to go through all the options.
ok, is is specified anywhere else?
Or you see a reset for the TV as this would also do
what error code do you now get? Still error 99?
ok, you will need to reset the Wii.
This will remove all content and return it to new, but we need to do this.
Go to the third page of settings of your Wii and then select 'Format Wii System Memory'. Then press 'Format' and it will then run!
Then setup the Wii again like you did when you first received it and add the Amazon app and tell me if it now runs correctly please.
sorry I do not understand your last message.
does it come up after I reaet the reaet button?
What id reart?
ok, I do not want you to press the reset button..
Ill repeat what you need to do
Go to the third page of settings of your Wii and then select 'Format Wii System Memory'. Then press 'Format' and it will then run.
Thank you and you too a happy Thanksgiving.