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Ask Michael Hannigan Your Own Question

Michael Hannigan
Michael Hannigan, Engineer
Category: Consumer Electronics
Satisfied Customers: 11164
Experience:  25+ Years Experience in Field. Master Certified Electronics Tech and Technical Consultant
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I have a new PCR-T500 cash register. I'm trying to program

Customer Question

I have a new PCR-T500 cash register. I'm trying to program it for the first time. All of a sudden, it says E008 Please Sign On. We have no sign on numbers assigned yet. Register is frozen. Also, when I was putting in the LOGO text, it still defaults to the THANK YOU Come Again Texts. Finally, when I try to enter a retail item into the register, it will not accept the entry. Help!!
Submitted: 1 year ago.
Category: Consumer Electronics
Customer: replied 1 year ago.
I was able to use a random sign in #, that seems to work. However, the other problems still persist.
Thanks
Expert:  Michael Hannigan replied 1 year ago.

This error means that, although you normally have a clerk signed in, there is no clerk signed in at this time. It sounds like you've solved that by logging in with a clerk number. And that should stay logged in indefinitely unless something happens like a power outage.

The bad news is however that it sounds like your programming is been erased. Since is defaulting back to the thank you come again and it doesn't seem to have your retail items in it, it's possible that it was unplugged while the batteries were removed. This would cause it to lose all its memory. It should always be plugged in and the batteries should always be working so that if one source of power fails the can at least hold it's programming. Does it appear that any programming is in the register? If so then that assessment name may not be accurate. And if that's the case, let me know exactly what you are typing in for example, to save a PLU to the register so we can determine if the key sequence is correct.

Mike