Hello. My name is Michael. I can help you with your question.
What type of paper are you using? Please be as precise as possible.
Thank you. I just wanted to make sure that you were using the thermal paper.
Make sure that the papers loaded correctly which would be to have the paper coming from underneath the role and then up over the paper guide and then back down into the printer and then back up again. There is a diagram of that on page 10 of the manual. Here is a link to that:
Also, make sure the journal receipt paper is loaded – that's the roll on the right.
As I'm sure you know, I have no way of knowing how long you have used this register or how Many times you have put paper in it.
There is a test you can do that will tell you if the sensor is faulty.
1 Key operation 106 PO
2 Details of the test The paper end sensor status and the head-up sensor status are checked.
You should see 3 ones displayed.
I actually have the service manual that I can upload for you if you think that would be helpful. Let me know and I'll do that and give you a link.
Sorry. I wasn't working on Sunday.
Here is the link to my skydrive:
I would appreciate a moment of your time to rate my level of service using the okay, good, or excellent rating icons.
Okay, so the service manual was not helpful to you? I had suggested that you test the paper sensor but I cannot be of any help to you if you do not cooperate. I am fully aware that people have businesses to run. I do not base my answers on information from random users on the Internet. You can select any problem and look it up on the Internet and get the impression that many people have the same problem. Trust me, I've been doing this for a long time. The best approach is a methodical one. And that approach is spelled out in extraordinary detail in the service manual. And yes, it is either a. An installation problem or B. A sensor problem. We have ruled out that it is an installation problem since you have done it many times successfully. We have not ruled out a sensor problem. A sensor problem is, in fact, the only other possibility. There is absolutely nothing else on the register that would cause it to tell you that the paper is out when it's not. If you simply do not want to accept the information that I'm giving you for some reason, I can opt out and you can wait for a different expert. And, if I were uncertain of what I'm saying at all, I would be honest with you and tell you I don't know. However, I believe if I opt out and you wait for someone else you're just wasting your time. This is a sensor problem. If you do not have time to troubleshoot it yourself, you can have someone come in and troubleshoot it and replace the sensor in one day. I'm not sure what more you would like me to do. I don't have a magic solution for you. You must run those tests to troubleshoot which sensor is causing the problem. Then that sensor will have to be replaced.
Please keep in mind, that I am spending my personal time helping you as well. I would not be wasting my time if I didn't think I had the correct information for you. I'm not paid for this personal time without a favorable rating. So,I'm obviously giving you this time in good faith, hoping that we can cooperate to get to the solution. If you would like to continue,It would be best to leave emotion and insult out of the conversation and we can discuss the facts. It's possible that you are insulting me so much, you are missing the point of what I am telling you. I did not send you the service manual for no reason. I sent you the service manual because it has the precise information in extraordinary detail that you need.
Peter, that should be in the service manual. I would run the sensor test rather than trying to get to the sensor first. But they are between the platen and the paper surface.