Hello , my name is Jack Perhaps I can help you with this problem but first i would have a few questions so could you please send me a reply when you are ready to proceed ?
Right now it sure looks like the unit is in demo mode and if that is the case then i can tell you how to turn that off but i`m not so sure it will give you the sound back .
Can you see the vsx setup menu on the tv screen ?
O.k then you may be able to do it using the vsx display
Make sure its remote is in receiver mode (RECEIVER BUTTON) then press SETUP , use the arrows to scroll down and item number 7 will be FL DEMO MODE , select that and set it to OFF
You would need to connect this to a tv .
How did you reset the unit ?
Can you play the vsx own tuner/fm radio ?
Sorry but I did not expect this to take that long and I do have to step out now.
You don`t have to do anything , your question will be reposted for other techs. to see and jump in.Just stand by and someone should be with you shortly .PS. Do not reply to this or it will be sent back to me instead of reposted.
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
I need to ask first of all, does the Pioneer VSX821 DVR respond to controls at all, in anything like the usual manner?
And, when you reset it, did it seem to respond and did its display change as it should - or did that seem to have little effect?
If you did not do a power-off reset, try one:
- unplug the DVR.
- leave it unplugged for several hours.
- plug in to power again, only after that much time has passed.
- see if that improves its operating condition at all.
Let me know, please. Thanks.