Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What you'll need to do is fill out a form, have it notarized (to prove ownership) then send it in (along with a check) to Sentry. They'll mail you back the original keys if applicable and/or the override code.
You can get the form here: https://www.sentrysafe.com/Content/pdfs/NotaryForm.pdf
There are instructions on it for sending the info in by mail, or you can pay the fee online and fax/email the form after it is notarized.
I'm sorry there is not a quicker resolution possible, this process is in place to ensure security, so that not just anyone could get a code or key to your safe.
I've given you the specific actions to take, above.
You have to fill out this form: https://www.sentrysafe.com/Content/pdfs/NotaryForm.pdf
then send it in and they'll send back the combination.
If you have any other questions, just let me know. Otherwise, please do remember to rate my service, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://bit.ly/1k3xJar
Thank you, ***** ***** a good day,
I cannot do this for you. No one can.
You must follow the exact instructions I gave.
You must print out and complete the form at https://www.sentrysafe.com/Content/pdfs/NotaryForm.pdf
You must have that form notarized (to prove ownership)
then you must send that form in, along with the prescribed fee.
Sentry will then provide you with the combination.
There is no other possible way to get this other than paying (much more) for a locksmith to come out.