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Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 20336
Experience:  Managing Director at Pollinate Group LLC
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I have a Sentry safe which I have forgotten the combination

Customer Question

I have a Sentry safe which I have forgotten the combination I have the serial number(###) ###-####model number is ***** on sticker. how would I get the combination and have a workable safe again?
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Expert:  Nathan replied 1 year ago.

What you'll need to do is fill out a form, have it notarized (to prove ownership) then send it in (along with a check) to Sentry. They'll mail you back the original keys if applicable and/or the override code.

You can get the form here: https://www.sentrysafe.com/Content/pdfs/NotaryForm.pdf

There are instructions on it for sending the info in by mail, or you can pay the fee online and fax/email the form after it is notarized.

I'm sorry there is not a quicker resolution possible, this process is in place to ensure security, so that not just anyone could get a code or key to your safe.

Best regards,

Nathan

Customer: replied 1 year ago.
I am a disabled veteran with a low limited income so a quick resolution to this problem I would be thankful
Expert:  Nathan replied 1 year ago.

I've given you the specific actions to take, above.

You have to fill out this form: https://www.sentrysafe.com/Content/pdfs/NotaryForm.pdf

then send it in and they'll send back the combination.

Expert:  Nathan replied 1 year ago.

If you have any other questions, just let me know. Otherwise, please do remember to rate my service, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://bit.ly/1k3xJar

Thank you, ***** ***** a good day,

Nathan

Customer: replied 1 year ago.
number on the key is505258
Expert:  Nathan replied 1 year ago.

I cannot do this for you. No one can.

You must follow the exact instructions I gave.

You must print out and complete the form at https://www.sentrysafe.com/Content/pdfs/NotaryForm.pdf

You must have that form notarized (to prove ownership)

then you must send that form in, along with the prescribed fee.

Sentry will then provide you with the combination.

There is no other possible way to get this other than paying (much more) for a locksmith to come out.