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John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
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Do you have any other suggestions as the reboot, which I had

Customer Question

Do you have any other suggestions as the reboot, which I had tried didn't work.
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Hi Paulette,

Expert:  Nathan replied 1 year ago.

If the kindle still isn’t working properly, the next step will be a deeper level reset. If you have not charged the kindle recently or know that it is at least half full, then you should charge the battery for at least a few hours before proceeding further. Then plug the kindle into computer via usb cable, then press and hold power button for 60+ seconds, and release. The kindle will take 3-5 minutes to reload it's internal firmware. If it doesn't turn back on by itself, press power once to turn it on.