Hello and Welcome. My name is Michael.
I would like to make sure you have been using the same user manual following the instructions on page 51.
Also I would suggest to transfer your data to your computer and from the computer transfer it to your other portable device by carefully following the manual's instructions.
If everything fails I would like to know which steps have you tried so far and how you are doing it.... and please tell me the EXACT ERROR CODES BEING DISPLAYED.
Please let me know if there is anything else i could help you with.