Hi,What is the make and model number of the safe please?
Can you please check again? Is the model number SFW205GPC?
If so, check that you are following the correct unlock procedure - see page 6 and 7 of the user manual:
Let me know if successful...
Please use the following link to access the English version of the user manual and refer to pages 6 and 7:
"SFW205UPC" does not exist on the US website - was it imported?
I cannot get any information on the SFW205UPC model so I will open this question up to the other experts.
I've checked the Sentry site and they don't have a model SFW205UPC. There are 8 models in the SFW205 line with the suffixes CWB, CXB, DPB, EVB, FYC, GPC, GQC, and GRC. You can check them out here: http://www.sentrysafe.com/CustomerCare/Find_Your_Safe
They can also help you with any questions you might have about opening your safe. I am sorry there is no information available about a model SFW205UPC. (P.S. I also checked their European and Japanese sites).