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Ask Pete Your Own Question

Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 15768
Experience:  Over 16 years of experience installing and repairing electronics.
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My safe is unlock and the door remain in open position the

Customer Question

My safe is unlock and the door remain in open position the problem is I forgot the combination number how could I close it back please help.
Submitted: 1 year ago.
Category: Consumer Electronics
Customer: replied 1 year ago.
When I tried to re program the code it showing ERR which mean is an error. Any help that you can advice to back it close and operational?
Expert:  Pete replied 1 year ago.

Hi there,

to recover your safe's combination number, see:

https://www.sentrysafe.com/CustomerCare/Lost_Your_Combination

Customer: replied 1 year ago.
Its already did they give me the combination number but its still not working its showing error and the lock not beenn re tructed
Expert:  Pete replied 1 year ago.

Ok, then the lock mechanism may be sticking - try hitting the door several times with a rubber mallet, just in front of the mechanism.

Let me know if that loosens it up.

Customer: replied 1 year ago.
What a poor advice seems to be this safe is going to brake afterward.
Expert:  Pete replied 1 year ago.

This is the correct advice. If you cannot do it yourself then a locksmith can free the mechanism for you using the same method.