How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Tech Your Own Question
Viet - Tech
Viet - Tech, Electronics Tech
Category: Consumer Electronics
Satisfied Customers: 36628
Experience:  Troubleshoot consumer electronics devices.
30037186
Type Your Consumer Electronics Question Here...
Viet - Tech is online now
A new question is answered every 9 seconds

I have a LG G3 cell phone and all today I keep getting this

Customer Question

I have a LG G3 cell phone and all today I keep getting this message saying Unfortunately messenger has stopped....any suggestions on how to fix it
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Viet - Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Please make sure your software is updated on the phone: Go to Settings app icon, then General, then About phone, then Software Update, then check for updates there (Or Settings -> System updates).

- If that does not work, please try the following:

Solution 1:

- From the Home screen, open Apps icon, then it will show all your apps

, then open Settings app icon (if needed, swipe left or right to see more apps)

, then select the All tab at the top (if needed, swipe left or right to see the All tab)

, then scroll down, then tap on the app called Messaging (or Messages, etc.), then tap on Clear Cache and check. If needed, tap on Clear Data and check.

, if needed, do similar steps above, and this time, clear cache / clear data for the app called SMS if available.

Solution 2:

- If that does not work, open the Messaging app (your text message app), then go to settings / menu there, then enable the option "Delete old messages", or something similar, then check

; if needed, press and hold the Power on/off button on the phone, then tap on the Restart option, and confirm, then check.

Solution 3:

- If that still does not work, instead of using the default Messaging app, please open Play Store, then there, type / search for the Go SMS Pro app, and install it, then use it for text messaging, and check.

- The text messaging app Go SMS Pro should work very well, but if you don't like it, you can try another text messaging app, such as Textra SMS or Handcent Next SMS.

Please reply at the box below to continue troubleshooting. Thank you.

Customer: replied 1 year ago.
I already fixed my phone last night. I had to uncheck the Debugging device and now my phone works fine. I had already done Solution 1 & 2 and they didn't work. Thanks!
Customer: replied 1 year ago.
I feel that since I solved my own problem and your Solution 1 & 2 didn't work, I should not be billed $21.00 Could you please return the $21.00?
Expert:  Viet - Tech replied 1 year ago.

Great. I'm glad you got it working now. We are refunding your deposit. If you need anything else, please come back any time as you wish; we guarantee our service. Thank you for the update.