How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 31318
Experience:  Over 20 years fixing Electronically devices
32989067
Type Your Consumer Electronics Question Here...
Richard is online now
A new question is answered every 9 seconds

I have a model ds0100 and was a garage sale buy, however no

Customer Question

I have a model ds0100 and was a garage sale buy, however no code was known? What can I do to set a new combination to suit me?
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Richard replied 1 year ago.

Hi there and welcome

The only way to retrieve the original, factory-set and correct combination for your safe is from the manufacturer, Sentry, and you can do that by following the directions at the webpage below. You will need to provide them with your model number and serial number, in addition to some other information.

https://www.sentrysafe.com/CustomerCare/Lost_Your_Combination

As you can see, you will also need to fill out a notary form to confirm safe ownership and prove your identity. Just click on 'Download Notary Form' from the link above, or for your convenience, you can also easily access it here:
http://www.sentrysafe.com/pdfs/NotaryForm.pdf

Once you submit your information to Sentry, it should take about a week to receive your combination from them. You can request expedited service, if available.

If you need to contact Sentry's Customer Care Center for any further questions or information, you can do so with the information here:
https://www.sentrysafe.com/ContactUs/Call_Or_Email_Us

For your convenience, here are Sentry's Customer Service phone and Fax numbers:

Customer Service: 1-***-***-****
Fax: ***-***-****

Their hours are typically 9AM - 6PM Monday through Friday, Eastern time, but are subject to change.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Customer: replied 1 year ago.
That's horse crap! You just stole 24 dollars from me!! I read all that at Sentrysafe site before I ever asked you anything, now you claimed if I wasn't satisfied there would be no additional charge, well not f**king satisfied
Customer: replied 1 year ago.
What you don't have anything to say?? I want you to credit my card back the last 19 dollars, you provided no alternative soulution to this issue.. Just the standard Google search page result.. Don't be a scam artist and give my money back, sir!
Expert:  Richard replied 1 year ago.

There is no need to use this type of language. I would expect the same type of manners I extended to you, not this type of worded response.

Here is what you said under already tried "Nothing don't know anything about it"

So now you say you did do things... sounds a little strange to me, and pretty unjustified of this type of behavior.

All you have to do is ask in a normal manner for a refund after your received your answer, there was no need for this type of language and its not how you should talk with people.

Even though you got your answer from me, we work on a system of trust (which works for most people) but you can take the answer for free if this is what you wish by getting a refund here

http://ww2.justanswer.com/help/how-can-i-request-refund

But when people help you out, as we both know I did here, you should not communicate with them in this manner, it is quite rude and unnecessary.