Hello my name is Michael!
Obviously the Sales Rep is going to suggest you to buy a new one from them...But have you contacted them for Technical Support and how much would it cost you to have them send someone out and look and repair the machine?
The actual company that makes this machine is over-seas but you can contact the company that you bought it from for specialized technical support here in the U.S .
Have I answered your question or do you need additional information?
I would appreciate a moment of your time to rate my level of service, OK, GOOD, or EXCELLENT at your convenience.