hello. My name is***** can help you with your question.
do you know if anything is stuck in the unit? If so, you may have to disassemble it partially to remove the obstruction. However, one thing you can try is unplugging the system and then while holding in the eject button plug the system back into power and continue to hold the eject button for about 10 seconds. If that does not clear the problem, then it may be time to open it up. Is there any more information with the error that shows up?
Then I'm afraid it will need to be serviced. If you would like me to find an authorized service provider in your area, let me know and I'll be happy to help.
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