I'm sorry about the issue. On your new computer. What's the model of your new laptop? Is it a Windows or Mac laptop?
- Please download and install the Neat software at the website below, and check:http://www.neat.com/helpcenter/download-neat-software/
- If it does not work, download and install the scanner driver at the website below and check:http://www.neat.com/helpcenter/download-neat-scanner-drivers/
; if needed, try the Neat software again.
Please reply at the box below to continue troubleshooting. Thank you.