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Ask Viet - Tech Your Own Question

Viet - Tech
Viet - Tech, Electronics Tech
Category: Consumer Electronics
Satisfied Customers: 35232
Experience:  Troubleshoot consumer electronics devices.
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I have model NM-1000 scanner and want it to work on new

Customer Question

I have model NM-1000 scanner and want it to work on new laptop. Tell me how. Give me phone # ***** talk to human.
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Viet - Tech replied 1 year ago.

Hi,

I'm sorry about the issue. On your new computer. What's the model of your new laptop? Is it a Windows or Mac laptop?

- Please download and install the Neat software at the website below, and check:
http://www.neat.com/helpcenter/download-neat-software/

- If it does not work, download and install the scanner driver at the website below and check:
http://www.neat.com/helpcenter/download-neat-scanner-drivers/

; if needed, try the Neat software again.

Please reply at the box below to continue troubleshooting. Thank you.