How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Tech Your Own Question
Viet - Tech
Viet - Tech, Electronics Tech
Category: Consumer Electronics
Satisfied Customers: 36854
Experience:  Troubleshoot consumer electronics devices.
Type Your Consumer Electronics Question Here...
Viet - Tech is online now
A new question is answered every 9 seconds

Today I had anti virus company call and I thought that I had

Customer Question

Today I had anti virus company call and I thought that I had a virus. Now, I have found out that it was a spam and I was told by Time Warner Cable to call you and help me fix it correctly
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Viet - Tech replied 1 year ago.
I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can you please click Start->All programs->Accessories->System Tools->System Restore and restore the computer to any date before this issue has occurred, and check?
Can you go to Control Panel, and uninstall any program that they have installed?
Can you change your important account passwords, such as email password, facebook password, online banking password, etc. if you use?
Please reply at the box below to continue troubleshooting. Thank you

Related Consumer Electronics Questions