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Viet - Tech
Viet - Tech, Electronics Tech
Category: Consumer Electronics
Satisfied Customers: 36854
Experience:  Troubleshoot consumer electronics devices.
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Today I had anti virus company call and I thought that I had

Customer Question

Today I had anti virus company call and I thought that I had a virus. Now, I have found out that it was a spam and I was told by Time Warner Cable to call you and help me fix it correctly
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Viet - Tech replied 1 year ago.
Hi,
I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can you please click Start->All programs->Accessories->System Tools->System Restore and restore the computer to any date before this issue has occurred, and check?
Can you go to Control Panel, and uninstall any program that they have installed?
Can you change your important account passwords, such as email password, facebook password, online banking password, etc. if you use?
Please reply at the box below to continue troubleshooting. Thank you

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