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Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 31287
Experience:  Over 20 years fixing Electronically devices
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I have a I can RV Nb50. When I put a cd in it is coming up

Customer Question

I have a I can RV Nb50. When I put a cd in it is coming up with an error code. Any suggestions on what is wrong and how to fix. It was working yesterday.
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me the error code that is coming up please?

Thank you

Customer: replied 1 year ago.
Error
Expert:  Richard replied 1 year ago.

ok, just to be sure as you said Error Code, and it is critical to know the code, your saying all it says is Error, nothing else? No actual code?

Customer: replied 1 year ago.
No just ERROR
Expert:  Richard replied 1 year ago.

Thanks, ***** ***** to confirm

I want to rule out the CD as the issue. If you put in a CD, make it a standard non MP3 one, do you still get the error?

Customer: replied 1 year ago.
It is a brand new cd not mp3. I have tried 3 different cds
Expert:  Richard replied 1 year ago.

Thank you, ***** ***** to confirm.

There will then be two causes for this, either the Lens has too much dust or dirt on it to read the CD or the Lens has failed and it would require this to be replaced.

First, do you have a lens cleaner such as this one?

http://www.amazon.com/Memorex-DVD-Lens-Cleaning-Kit/dp/B00008EM7U