How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan, Engineer
Category: Consumer Electronics
Satisfied Customers: 11655
Experience:  25+ Years Experience in Field. Master Certified Electronics Tech and Technical Consultant
Type Your Consumer Electronics Question Here...
Michael Hannigan is online now
A new question is answered every 9 seconds

Need to clean my computer and get rid of all virus

Customer Question

Need to clean my computer and get rid of all virus
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Michael Hannigan replied 1 year ago.

Hello my name is ***** ***** I can help you with your Computer Viruses, but in order to give you the best possible help I need to know a bit more information:

- Do you already have installed on that computer an Antivirus Protection Software? (example: Norton?, McAfee?, Avast?)

- When did you noticed these infections?

Please try to answer these questions the best you can.

Thank you.

Customer: replied 1 year ago.
I have spy ware.
Expert:  Michael Hannigan replied 1 year ago.

it doesn't look like you are able to provide the information I requested regarding what software you currently have.

What I would suggest doing initially is downloading and running Malwarebytes. You can download the software from When you set it up just set up the free version rather than accepting the offer of a demo of the paid version. Once you set up run a full scan and then allow it to remove everything that it finds. If you're still having trouble after that let me know. We can continue the conversation or I can offer your remote desktop session to do the cleanup personally.

Related Consumer Electronics Questions