Hello, Can you please elaborate on "reset a satellite box"? What exactly is the problem you're having please?
Okay, this doesn't mean you need to reset the SAT box- and offhand there is no way to reset a brand new box.
What's likely happened is the TV is on the incorrect Input setting.
Can you please tell me what the model number is ***** of the back of the TV?
Also please describe the cable(s) connecting the box to the set.
Are you still with me here?
I don't use the phone call feature, can you simply reply back on this page?